Refund & Cancellation Policy

1. Refund Eligibility Criteria

You are eligible for a full refund under the following conditions:

• Unused Paid Features: You requested a refund within 7 days of plan purchase AND have not executed any paid AI optimizations, ATS analyses, or unwatermarked PDF/DOCX downloads on your account.
• Duplicate Payment: You were accidentally charged twice for the same transaction.
• Technical Service Failure: A confirmed server error prevented your account from accessing the purchased plan features.

2. Non-Refundable Scenarios

Refunds will NOT be issued in the following circumstances:

• If paid AI features (Auto-Fix bullets, Cover Letters, Interview evaluations, or DOCX exports) have already been consumed on your account.
• If a refund request is submitted after the 7-day initial purchase window.
• Dissatisfaction based on external hiring outcomes, interview invitations, or third-party ATS system rejections (as outlined in our Terms of Service).

3. How Subscription Cancellation Works

You can cancel your monthly subscription (Pro ₹99/mo, Premium ₹299/mo) at any time through your Account Settings. Upon cancellation, your recurring billing stops immediately, and you retain paid access until the end of your active 30-day billing cycle.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@vayloai.online from your registered account email address.
2. Include your Payment UTR or Transaction Reference number.
3. State the reason for your refund request.

Eligible refunds are processed within 3-5 business days back to your original payment method.